Shipping & Tracking
Q: How long will it take for my items to arrive?
A: For US & International, it takes 21 - 28 Days.
Q: Would shipping be affected by the current COVID-19 situation?
A: Shipping may be affected in some countries / states from time to time. We advise that you check with your local postal service for any possible recent disruption. If in any case, there are disruptions, we can expect delays from 1 -2 weeks on top of our normal shipping times.
Despite the ongoing situation, we are still confident your order should reach you. You can always reach out to us if you have yet to receive your order. We can either resend via another carrier or refund the amount to you.
Q: Where do you ship from?
A: We ship from our partnered warehouses & factories located in the US, Europe & Asia. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Q: Where do you ship to?
A: We ship to anywhere in the world with a tracking number.
Q: How can I track my order?
A: You can track your order HERE.
Orders, Payments & Cancellations
Q: What happens after I have placed an order?
A: An email notification with a order number will be sent to you. You will also receive another notification with the tracking number after the item has been processed & shipped.
Q: How long will it take to receive a tracking number?
A: It will take usually between 2-3 business days.
Q: How do I apply the discount code?
A: Discount codes can be applied upon checkout. Please note that these codes are case-sensitive, and that expired coupons will not be honored. Only one discount code can be used per checkout.
Q: How can I pay?
A: We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.
Q: How can I cancel or make changes to the order?
A: In order to ensure our delivery times, cancellation & changes is only allowed within 1 hour after the order has been made. After which, the order will be processed and prepared for shipping. You can contact our support HERE to make changes.
Q: How can I do a return or request for replacements?
A: You can directly contact our Support HERE so we can further assist you with the process. Please note that our Return or Replacement is only applicable within 30 days upon receiving the item. For more information, please refer to our Refund Policy HERE.
Q: I did not receive any emails from LilyPillow after I made my order, what is going on?
A: Please check your spam folder as our emails may sometimes be redirected there. Most inquiries are responded to in less than 24 hours.